Terms and Conditions Nigeria

PalmPay Customer Terms and Conditions (Nigeria)

PalmPay is provided by PalmPay Limited (“PalmPay” or “We”), a private limited liability company licenced by the Central Bank of Nigeria to provide electronic payment systems services.

You are required to read and understand these terms, as they are a binding agreement between you and PalmPay.

By registering for a PalmPay Account or Wallet or using any of the services provided on this website, you agree to comply with and to be bound by these Terms of Use, including the Privacy Policy and all rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.

 

  1. Definitions

The following definitions relate to these Terms of Use:

1.1. “Account” or “Wallet” is an electronic stored value account on PalmPay created for use by the customer or Agent. Credits, debits and charges are applied to this Account. The Account is primarily accessed through your mobile smartphone, the PalmPay online systems, and mobile applications.

1.2. “Agent” refers to any party or device, including authorized PalmPay Agents, Merchants, ATMs, connected kiosks and bank tellers that facilitate PalmPay transactions on behalf of customers.

1.3. “ATM” means Automated Teller Machine.

1.4. “BVN” means Biometric Verification Number used by the banking industry in Nigeria and issued by a CBN approved financial institution.

1.5. “CBN” means the Central Bank of Nigeria

1.6. “Content” means all information whether textual, visual, audio or otherwise, appearing on or available through the services.

1.7. “Credit” means the movement of funds into an Account or Wallet.

1.8. “Debit” means the movement of funds out of an Account or Wallet.

1.9. “IVR” stands for Interactive Voice Response system, the automated phone line that allows a computer to recognize voice and keypad inputs.

1.10. “Level 1 customer” refers to a new customer who provides the minimum requirement listed in [4.9] below and as defined in the CBN three tier Know Your Customer (KYC) requirements, either in a self sign-up process or to a PalmPay agent or authorized administrative centre.

1.11. “Level 2 customer” refers to a PalmPay user who has submitted his phone number, full name, full address and a copy of a verifiable ID card or phone number and BVN as defined in the CBN three tier KYC requirements either in a self sign-up process or to a PalmPay agent or authorized administrative centre.

1.12. “Level 3 customer” refers to a PalmPay user who has linked his PalmPay Account with his BVN or has linked his PalmPay Account to his bank account with one of the banking institutions licensed by the CBN and has provided all required KYC information as defined in the CBN three tier KYC requirements, either in a self sign-up process or to a PalmPay agent or authorized administrative centre.

1.13. “Linked Bank Account/Card” refers to the bank account or bank debit or credit card that you have linked to your PalmPay Account. This allows you to carry out transactions using funds from your bank account or bank card instead of using your PalmPay Account balance.

1.14. “Merchant” means any person or entity who offers and or accepts payment for goods or services using PalmPay.

1.15. “Mobile Payments” describes the service or process that allows customers to make and receive a variety of payments using their mobile phone, among other channels. This service is available as part of PalmPay.

1.16. “Mobile phone” means a GSM or CDMA device, which can make and receive telephone calls and send and receive SMS, among other communication options.

1.17. “NUBAN” means Nigerian Unified Banking Account Number.

1.18. “OTP” means One Time Pin, used to authorize transactions or processes.

1.19. “PalmPay” refers to the financial services products offered by PalmPay Limited, with a central feature being a transactional account(s) that may be used in relation to a wide variety of services.

1.20. “PIN” means your Personal Identification Number which is the secret code you choose for secure use of (and access to) your PalmPay account.

1.21.“Products” refer to PalmPay products, including person-to-person money transfer, bill payments, airtime top-up, PalmPay retail payments services or other Merchant products and services provided through PalmPay.

1.22. “Registered phone number” refers to any phone number that has been registered on PalmPay.

1.23. “Services”; any products and services provided to the customer as part of PalmPay.

1.24. “PalmPay Wallet” means an electronic stored value account on PalmPay used to perform transactions.

1.25. “Partner Service Provider:” means any person or entity that offer its services or products through PalmPay.

1.26. “SMS” or “Short Message Service” is a standard communication service on GSM phones, which is used to exchange short text messages between mobile devices.

 

  1. The PalmPay Service

2.1. PalmPay is a service offered by PalmPay Limited and designed to allow you to:

2.1.1 Sign up as a customer.

2.1.2. Receiving access to our broad set of products and features within PalmPay.

2.1.3. Credit a PalmPay account with cash by;

2.1.3.1. depositing at our agent locations;

2.1.3.2. depositing at any of our collection banks;

2.1.3.3. transferring funds into PalmPay from a Linked Bank Account/Card;

2.1.3.4. receiving money into PalmPay from another customer.

2.1.4. pay or transfer money to a third party for personal reasons or as payment for physical or virtual goods or services already received or to be received in the future;

2.1.5. transfer to bank account;

2.1.6. transfer to a PalmPay Account;

2.1.7. pay Merchants

2.1.8. receive money from another party for personal reasons or as payment for physical or virtual goods or services;

2.1.9. withdraw cash at any of our Agent locations, PalmPay centres or ATM

2.1.10. request money from registered PalmPay users

2.2. No interest will be paid on the balance in PalmPay Accounts or Wallets unless you are subscribed to a product on PalmPay that pays interest;

2.3. Any available funds in your PalmPay Account or Wallet can be utilized.

2.4. These Terms of Use apply to all channels through which transactions may be carried out on PalmPay, including SMS; IVR; Online/Internet; Online/Mobile phone application; USSD; PalmPay centres and PalmPay Limited’s Agent network.

2.5. We will endeavour to notify you of additional features that may be offered on PalmPay and where necessary, the applicable means or requirements to activate any such features.

 

  1. Opening a PalmPay Account

 

3.1. You need to be aged 18 or over to open a PalmPay account.

3.2. In order to sign up to join PalmPay, an active mobile phone subscription on any supported mobile network is required.

3.3. Customers are limited to one (1) PalmPay Account or Wallet per phone number. Multiple phone numbers can however be linked to the same Account or Wallet.

3.4. Upon sign up each account will be assigned a PalmPay account number.

3.5. To setup your Account or Wallet, PalmPay requires your personal details including your name, phone number and BVN (for level 2 and level 3 access). You must provide complete and accurate information. Unregistered customers will not be able to receive cash to their phone number. They will also have limited use of PalmPay pending registration. Also where an Account is opened without BVN or wrong BVN, such Account will be restricted until the BVN is provided and or updated on such Account. PalmPay is required by the CBN to verify all BVN’s collected.

3.6. By giving PalmPay your BVN, you authorize PalmPay to collect and save you data from the BVN database as part of our KYC information to fulfil regulatory requirements. All KYC data collected will be treated as coPalmPaydential. You also permit us to use your BVN to monitor, prevent and detect fraudulent activities and share the same with CBN authorised BVN stakeholders, for the purpose of deterring financial fraud.

3.7. In the process of verifying your identity and BVN, PalmPay has the sole discretion to refuse any Account or Wallet opening application without reason given. In addition, we reserve the right to ask you before opening an Account and at any point during your use of PalmPay for supplementary information and identification documents as well as any supporting documents that we may deem necessary.

3.8. We reserve the right to screen all individuals and businesses against applicable sanction lists and the BVN watchlist database and may decline account opening applications in the event they are found to be on any of the lists.

3.9. We reserve the right to immediately suspend or withdraw an Account or Wallet if we have reasonable grounds to believe that there may be a breach of security of that Account or Wallet, we suspect unauthorised or fraudulent use of that Account or we are required by law to do so.

3.10. If a fraudulent activity is associated with the operation of your Account or Wallet, you agree that we have the right to apply restrictions to your Account and report to appropriate law enforcement agencies.

 

  1. Adding Funding Sources to your Account

4.1. You may access the available funds in other sources asides from your Account or Wallet, customers may link Bank Accounts and cards to their PalmPay Wallet or Account.

4.2. Confirmation and authorization of your other funding sources by an OTP, 3D Secure or other authorization methods as applicable are required. Once authorized, you grant PalmPay Limited and your bank the authority to debit your source(s) at your request or at any reoccurring schedule you have indicated. Your authorization is confirmed by PalmPay Limited with a successful login into the PalmPay platform with your password or fingerprint scan.

4.3. Once a funding source has been added to your Account or Wallet, you grant PalmPay the authority to save and store the details of your funding source.

4.4. Our information security and privacy policy will be applicable to all information stored and processed.

4.5. Upon set up and authentication of the funding sources added to your Account or Wallet, all payments processed from your Account or Wallet are deemed genuine and you shall not hold PalmPay liable as a result of any fraud, your oversight or compromise.

4.6. You will be responsible for any charges or penalties from third parties or your bank that occurs as a result of any of transactions that occur on your Account or Wallet and or Transaction Wallet.

4.7. You will be responsible for managing your funding sources, in terms or additions, removals and updates e.g. expired debit cards.

 

  1. Transacting

5.1. You may access the available funds in your Account or Wallet at any time using any of the channels you choose, including your mobile phone and the Internet. While we make every reasonable attempt to provide the services as described in our marketing and educational materials, we offer the services “as is” and without any warranties.

5.2. All payments will be processed in Nigerian local currency i.e. Naira and Kobo.

5.3. Each transaction will be identified by a unique Transaction ID, which is used to track and identify all transactions carried out on the PalmPay network. This number is important for a variety of uses, including dispute resolution.

5.4. PalmPay will send you a receipt of all transactions effected from your PalmPay Account or performed at an Agent; this message may be sent via smartphone notification, SMS, email, or another available channel.

5.5. Some transactions on PalmPay may require you to input your pre-configured PIN, you are solely responsible for maintaining the confidentiality of your PIN and login details of your Account. You must protect the secrecy of your PIN and login details and prevent fraudulent use of the same.

5.6. As required by the CBN, there are daily limits on your Account or Wallet. You can increase or reduce these limits by providing PalmPay with the required information, subject to the restrictions placed in terms of paragraphs 5.9.

5.7. Your Account or Wallet will be credited with any deposits made into it, and the credit will be available for transactions immediately after they are cleared.

5.8. We will verify and confirm any record of a deposit into your Account. Our records will be taken as correct unless the contrary is proved.

5.9. The table below outlines the customer classification PalmPay adopts along KYC levels along with the applicable transaction limits. You may not withdraw, transfer or make any payments that together exceed any of the per transaction or daily limits defined for your category. Should you attempt to exceed any applicable limits, your transactions will be declined.

PalmPay Limited may, acting reasonably and in accordance with regulation set by the Central Bank of Nigeria, vary the limits at any time and any variation will be notified to customers through our website. Where a deposit exceeding the transaction limit for your category is made to your Account, we will notify you to upgrade your Account to the category that applies to such deposit within seven (7) days. In the event that you fail to upgrade your Account to the required category, we reserve right to place a restriction on your Account until such upgrade to the required category is affected.

Customer Level Verification Requirements Daily limits Account Balance Limit
Level 1 Phone Number and Full Name N50,000 N300,000
Level 2 Phone Number, Full Name, Full Address and Copy of Verifiable ID Card & BVN N200,000 N500,000
Level 3 Same as for Level 2, plus additional KYC as would be required when opening a bank account N5,000,000 Unlimited

 

5.10. For the avoidance of doubt, please note that some transaction limits may be further reduced from the approved CBN limits, this may be done based on channels or particular types of transactions as part of our risk control process.

5.11. You undertake throughout the duration of your use of PalmPay to comply with anti-fraud and money laundering regulations applicable in Nigeria. In particular, you undertake to respond diligently to any request from PalmPay Limited or a regulatory or judicial authority regarding any anti-fraud and money laundering activity on your Account.

5.12. Any breach of the anti-fraud and money laundering regulations by you constitutes a serious breach of these Term and Conditions and we reserve the right to immediately suspend or close your Account.

5.13. The proceeds from suspected fraudulent or money laundering transactions shall be kept by PalmPay Limited pending an internal decision or a judicial or administrative decision.

 

  1. Bank Account Direct Debit

6.1. The Direct Debit Service allows you to make payments for goods and services through the PalmPay platform and such other payment systems/channels using your bank account as the funding source.

6.2. To be eligible to use the Direct Debit Service, you must be an account holder with any of PalmPay Limited’s partner banks and possess a text-enabled cellular/wireless telephone number

6.3. You must initiate account registration for Direct Debit Service by providing PalmPay Limited your Bank Account Number, Date of Birth and One Time Personal Identification Number (OTP) provided to you by your Bank, via any of supported PalmPay payment systems/channels, however, we may require additional information to register your account.

6.4. By requesting this service, you hereby authorize your Bank and PalmPay Limited, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and account information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to take steps to confirm ownership of your email address or telephone number or financial instruments, and verifying your information against third party databases or through other sources.

6.5. All payments via the Direct Debit Service are authorized by your Bank and authenticated by you; by way of One Time Personal Identification Number (OTP).

6.6. Upon set up and authentication of the Direct Debit Service, all payments through this service are final and your Bank or PalmPay Limited will not be held liable as a result of any unauthorised transaction or your oversight or compromise.

6.7. If you set up recurring payments, you hereby authorize PalmPay to debit your wallet, and if a funding source is used, you authorize PalmPay and your bank to debit the specified amount at the specified period.

 

  1. Recurring or Subscription Payments on your PalmPay Account

7.1. You may setup recurring payments on PalmPay. Once setup you are authorizing PalmPay to debit your PalmPay Account, bank account, or saved debit/credit card, as the case may be, the specified amount at the specified period. All transactions are final. If your PalmPay account or bank account is not sufficiently funded or your debit/credit card is declined at the time of the transaction the transaction will fail.

7.2. You may also permit a third party to setup a subscription recurring payment to debit your PalmPay Account or saved bank account or debit/credit card as the case may be. All transactions are final. If your PalmPay Account or bank account is not sufficiently funded or your debit/credit card is declined at the time of the transaction the transaction will fail.

 

  1. Fees, Charges and Payment Terms

8.1. While many transactions on PalmPay are free to the customer, some transactions do carry a fee. Our PalmPay fee schedules are available at all our Agent locations, field offices, through communication with our Customer Services or by accessing our website. The fee schedule provides details on the fee amounts, and the method and source of payment for such fees. We reserve the sole discretion to revise the fee schedule from time to time.

8.2. When you initiate and confirm a transaction on PalmPay, you agree to be bound by and pay for that transaction. Do not commit to a transaction unless you are ready to pay and have checked that all provided information is accurate as all confirmed and completed transactions are final.

8.3. PalmPay is designed to make payments convenient, so we allow you to make payments using a number of different funding sources e.g. your Linked Bank Accounts or Cards. When you provide us with a funding source, you also authorize:

8.3.1 The collection and storing of source information along with other related transaction information.

8.3.2 The crediting and debiting of your chosen source when you perform transactions on PalmPay.

8.4. When you make a payment, you authorize us (and our designated payment processor) to charge the full amount and any charges related to that transaction to the funding source you designate for the transaction. If your payment results in an overdraft or other fee from a related party, liability for such fees or penalties will rest solely with you.

8.5. To prevent financial loss or possible violations of the law, PalmPay Limited reserves the right to use its discretion in disclosing details of any payments associated with you with funding source issuers, law enforcement agencies, or impacted third parties (including other users). Such disclosures may originate from an order of any trial court with the jurisdiction to compel such a disclosure.

 

  1. Merchant Transactions

9.1. When making a payment to a Merchant on PalmPay, you will be required to confirm the transaction. At this time, you may also be requested to enter your Password or PIN depending on the channel. By entering your Password or PIN to confirm the transaction you agree and confirm that you authorised the transaction. You cannot directly reverse or cancel any payment once it has been approved by you.

9.2. When making a payment on a merchant website using PalmPay, you will be required to log into your PalmPay account, before payment can be made, in which case clause 5 will still be applicable.

9.3. As we are unable to reverse or charge-back any payments made, should you have a dispute with any Merchant, you should resolve such disputes with the Merchant directly.

9.4. Disputes between you and a Merchant will not affect our right to recover payments from you.

 

  1. PalmPay Online Services

10.1. You agree that claims against PalmPay may only be brought in your individual capacity and cannot be brought as a class member in any purported class or representative action proceeding.

 

  1. Security and Unauthorized Use

11.1. When signing up for a PalmPay Account, you will be prompted to create a unique username,  Personal Identity Number (PIN), and may be prompted to create a password for applicable channels, you will also be asked to provide answers to one or more security questions of your choosing and may be asked to select a security image. You are responsible for the safekeeping and proper use of this security data.

11.2. You are responsible for protecting your password, PIN and login details. In view of this, you are responsible for all transactions that occur on your Account as well as applicable channels and you undertake to indemnify us against any claims made in respect of transactions made on your Account. For fingerprint access, you are responsible for ensuring that the fingerprints stored on your smartphone are yours alone and indemnify us against any claims made in respect of transactions made on your Account using fingerprint access.

11.3. If at any time you believe or discover that your password or PIN has been stolen or compromised, we advise that you immediately, login to your Account and change the password or PIN. In the event that you are unable to change your security details we advise you to contact our Customer Services immediately. We will place your Account on hold to prevent any transactions from being carried out as soon as we reasonably can. You will remain responsible for all transactions that occur until your Account is put on hold.

11.4. Should you dispute any purchase or withdrawal debited to your Account, you will be required to prove that it lacked your authorization. Such transactions will be investigated once we receive an affidavit clearly stating that you had not authorised the transaction, supported by proof of this.

11.5. We may ask certain questions to confirm your identity when you call Customer Services. This method gives us your authorisation to service your Account and execute your instructions. However, please note that we will never ask for your Password or PIN. We advise that you do not disclose your Password or PIN to anyone under any circumstance.

11.6. From time to time, we may investigate any actual, alleged or potential violations of these Terms and Conditions. You agree to cooperate fully in any of these inquiries.

 

  1. Deposit Insurance

12.1. Unless otherwise stated, all funds in your PalmPay Account shall be insured up to the maximum coverage level for depositors in line with the Nigerian Deposit Insurance Act. This protection is provided by the Nigerian Deposit Insurance Corporation Act.

 

  1. Statements and Transaction Records

13.1. You may request a record of transactions on your Account at any time either via your mobile phone, or online. Unless otherwise noted at time of request, all records of transactions will be provided free of charge, subject to SMS or network charges.

13.2. You must inform us within thirty (30) days of the date of any transaction if you think such a record of transactions is inaccurate. Should you fail to do this within this timeframe, it will be interpreted as you waiving the right to dispute any transactions reflected on the statement or to recover any losses from unauthorised transactions reflected in the statement.

 

  1. Suspension and Closure of Accounts

14.1. We may suspend, restrict, or terminate the provision of our services (in whole or in part) and or close your Account without any liability whatsoever under the following circumstances:

14.1.1. upon receiving a request from you at any time to close your Account, we will do so.

14.1.2. if you notify us that your phone has been lost or stolen or your PIN has been compromised, we place your account on hold Account.

14.1.3. if in any way we know or suspect your Account is being used fraudulently, negligently or for illegal activities or if we must do so to comply with the law, we may close your Account, restrict activity on your Account or suspend access to your Account.

14.1.4. In the event the suspected fraudulent or suspicious activity has been confirmed we will be required by the regulators to report the associated BVN to the BVN watchlist database, with all regulatory penalties applicable.

14.1.5. if we believe that you are in breach of these Terms and Conditions, you are trying to compromise our systems, you are unreasonably interfering with any services provided by us, or for any other purpose in protection of our interests, we may close your Account.

14.1.6. should you enter the incorrect Password or PIN on three (3) consecutive occasions, we will lock access to your account.

14.2. If we close your Account you must ensure that all debit orders linked to this Account are removed within 30 days as these debit orders will be declined after this period and PalmPay will not accept any liability resulting from these declined debit orders.

14.3. We will not be responsible to you for any direct, indirect, consequential or special damages arising from any act or omission by us or any third party for whom we are responsible, whether arising in contract, delict or statute, if we close or suspend your Account in accordance with this Terms and Conditions.

14.4. In any case where your PalmPay Account is closed for any reason and has a balance of funds, upon your request to Customer Services, the balance will be made available to you for withdrawal barring any legal or regulatory provisions against such.

 

  1. Account Dormancy and Unclaimed Funds

15.1. A PalmPay Account or Wallet shall become inactive if there has been no customer or depositor-initiated transaction for a period of six (6) months after the last customer or depositor initiated transaction.

15.2. A PalmPay Account or Wallet shall become dormant if there has been no customer or depositor-initiated transaction for a period of one (1) year after the last customer or depositor-initiated transaction.

15.3. An Inactive Account may be classified as active with any customer initiated transactions or any deposits into the Account.

15.4. Customer or depositor-initiated transactions include cash deposits, withdrawals and transfers to or from the account, bill payments and other transactions that may be consummated on the PalmPay platform.

15.5. In a situation where an Account becomes dormant, PalmPay will:

15.5.1. notify Account holder three (3) months to dormancy on the status of the Account and upon dormancy, to encourage the customer to transact.

15.5.2. contact the next of kin or alternative contact if still unable to reach the customer after three (3) months of dormancy.

15.5.3. continue to reflect balances of dormant Account in wallets.

15.5.4. retain all records of dormant account irrespective of the years of dormancy and shall reactivate such account upon request of the legitimate account owner.

15.5.5. ensure the customer provides satisfactory KYC evidence of account ownership, to reactivate dormant accounts.

15.6. All funds deposited into any of PalmPay Limited’s collection accounts from an individual or depositor without sufficient details as to the rightful beneficiary will be classified as unclaimed funds.

15.7. PalmPay Limited shall employ adequate efforts to reach the collection bank for details of beneficiary.

15.8. In the event funds deposited in the collection/pool account remain outstanding for a period of six (6) months. PalmPay Limited shall pool all such funds into a suspense account at a bank. The funds shall be warehoused until the beneficiary shows up or the corresponding bank debits PalmPay Limited’s pool account.

 

  1. Partner Services

16.1 PalmPay may partner with other companies to provide new services to you within the PalmPay mobile application.

16.2 To use the Partner Services, you will have to sign new Terms and Conditions and your information will be controlled via the Privacy Policy of the partner. If you disagree with these terms or policies, you can continue to use PalmPay without the additional features which are offered by the partner.

16.3 You are responsible for and agree to indemnify us against any fees, fines, penalties and other liability which incur or are caused by you using the Partner Services.

 

  1. Notices

17.1. The physical address, email address or telephone number you supply during sign-up are regarded as the preferred channels via which notices may be given and documents in legal proceedings may be served. You must notify us immediately should your physical, postal, email address or mobile phone number change.

17.2. We are entitled to send information to you via SMS and smartphone push-messaging to the registered phone number associated with your Account and as amended from time to time.

17.3. We are entitled to send any notice to an email address specified on your Account. This clause pertains to customers who have accessed and used PalmPay services online or via the PalmPay mobile application.

17.4. Any correspondence that we send to you by courier or post will be considered to have arrived within seven (7) days of sending the same and any correspondence that we send to you by email or SMS will be considered to have arrived on the day that it was sent to you, unless the contrary is proved

17.5. You should send any legal notice to us by post to our address at 2A Isaac John Street, GRA Ikeja, Lagos State, Nigeria. If our address changes, we will notify our user through our website.

 

  1. Privacy Policy

18.1. PalmPay is totally committed to protecting and respecting your privacy. Our Privacy Policy, hosted on our website, explains how we capture, use and share information from you when you use our Services.

18.2 If you disagree with any of the terms in the Privacy Policy, you should uninstall the mobile application from your device and stop using PalmPay Services.

18.3 PalmPay ensures that our day-to-day processes comply with this policy. You can contact us to update information we have about you or request further details about how we treat your information. To contact us please send an email to support@palmpay.co or call us on 0700 PALM HELP (0700 7256 4357).

 

  1. PalmPoints

  • PalmPoints (“PalmPoints”, “Points”) is a loyalty programme which allows PalmPay customers to receive points by completing certain activities or qualifying transactions within the PalmPay app.
  • PalmPoints will be credited to the customer’s PalmPoints account immediately or soon after the qualifying activity / transaction has been completed. The amount of Points awarded may change and will vary depending on the transaction completed, the amount spent and when the transaction takes place.
  • Where PalmPoints can be collected with partners further terms and conditions may apply.
  • PalmPoints be redeemed against specific transactions as defined by PalmPay. These transactions may include PalmPay referrals, airtime top-up and bill payment.
  • Customers can earn a maximum of 10,000 PalmPoints per day.
  • PalmPay is entitled to remove PalmPoints at any time if transactions are reversed or cancelled.
  • PalmPay is entitled to remove PalmPoints from a customer’s account if they detect or suspect fraudulent behaviour. This shall include transactions which go above and beyond what could objectively be considered consumer behaviour or personal use.
  • PalmPay may set a limit on the number of times PalmPoints may be awarded for a promotional item on which points are available from time to time.
  • The PalmPoints rules will be communicated via our website.
  • PalmPoints awarded at the time of the transaction or PalmPoints already issued may be removed or cancelled if PalmPay determines that the Points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, any advice or actions of our staff that is contrary to these terms and conditions will not have the effect of changing these terms and conditions.
  • PalmPoints have no value until converted into transaction discounts at the point of redemption. The current conversion value of points is one point equal to one Naira. This conversion rate may change in the future.
  • PalmPay is under no obligation to award PalmPoints for any reason outside of qualifying transactions.

 

  1. Disputes and Reversals

20.1. If you believe that an unauthorized or otherwise problematic transaction has taken place on your Account, you agree to notify us immediately, to enable us take action to help prevent financial loss.

20.2. All claims against us related to payments should be made within thirty (30) days after the date of such payment. It will be taken that you waive all claims against us, to the fullest extent of the law after the said period of time.

20.3. You are responsible for and agree to indemnify us for all reversals, charge-backs, claims, fees, fines, penalties and other liability incurred by us (including costs and related expenses) caused by or arising from payments that you authorized or accepted.

20.4. If you enter into a transaction with a third party and have a dispute over the goods or services you purchased, we have no liability for such goods or services. Our only involvement with regard to such transaction is as a payment agent.

20.5. We may intervene in disputes between users concerning payments but have no obligation to do so.

20.6. It is your responsibility to remit any taxes that apply to your transactions and not normally included in the cost of the PalmPay transaction. You agree to indemnify and hold us harmless from and against any claim arising out of your failure to do so.

20.7. The transaction ID and transaction details will be required to resolve all disputes

 

  1. General

21.1. We try to keep PalmPay available at all times, bug-free, and safe, but you use it at your own risk. We are providing PalmPay “as is” without any express or implied warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. PalmPay is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.

21.2. We reserve the right to change, modify, add or delete portions of these Terms of Use, at any time without prior notice to you. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the website or PalmPay following the posting of changes will mean that you accept and agree to the changes.

21.3. You are responsible for your connection to the mobile phone networks, the Internet and all costs associated with these same connections.

21.4. We are not responsible for any loss arising from any failure, malfunction, or delay in any mobile phone networks, mobile phones, ATMs, the Internet or terminals or any of its supporting or shared networks, resulting from circumstances beyond our reasonable control.

21.5. We may allocate any money received from you or held on your behalf to settle any outstanding balance on your Account.

21.6. All copyright, trademarks and other intellectual property rights used as part of our services or contained on our websites, documents or other materials are owned and controlled by PalmPay Limited or its licensors. You agree that you acquire no rights to the same and shall not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so.

21.7. You acknowledge and agree that these Terms and Conditions are governed by Nigerian law and any breach of these Terms and Conditions will be considered as having taken place in Nigeria.

21.8. The Parties shall use their best efforts to amicably settle all disputes arising out of or in connection with the performance or interpretation of this Terms and Conditions. Any dispute or differences arising out of the construction, interpretation or performance of the obligations created under this relationship which cannot be settled amicably within one (1) month after receipt by a party of the other party’s request for such amicable settlement may be referred to arbitration under the Lagos State Arbitration Law 2009. The arbitration award shall be final and binding. The place of arbitration shall be in Lagos, Nigeria and the language of arbitration shall be the English language.