Frequently Asked Questions - NG About PalmPayWhat is PalmPay? Where is PalmPay located? Where can I download the PalmPay app? How do I Join Palmpay? Opening A PalmPay AccountHow do I Join Palmpay? General informationWho should I contact to submit a comment, question or complaint? I don’t have a smartphone – can I apply on a computer? What is a BVN? Why is my bank verification number (BVN) required? I don’t know my BVN. What do I do? Why is my bank account information required? Can I access PalmPay from any location? Which card types are supported? Account informationWhy is my SIM unsupported? Can I change my legal name and other account information? How is my PalmPay account protected? Sending and receiving MoneyPalmPay to Bank Transfer (Send Money) PalmPay to PalmPay transfer (Mobile Number) PalmPay to PalmPay transfer (QR Code) Who can I send money to? Can I make payments to friends who do not have PalmPay? Which banks are supported? I just received a payment request, what do I do? My Send Money status is ‘Completed’, but my friend has not received their money yet. Pricing and limitsWhat is a KYC Tier? How much money can I send? Card SetupWhat is my card CVV? Why does PalmPay ask for the CVV code when I do a transaction? Why do you need my card details? I am running into issues trying to add a bank card to my account. SecurityCan I trust PalmPay with my financial information? I have forgotten my PalmPay PIN. How can I get it back? What are Security Questions used for? I am trying to verify my phone number but I haven’t received the One Time Password (OTP) Referral ProgramWhat is a referral link? How can I earn bonuses? I’ve referred a friend, but did not earn a bonus – what happened? App storeI’m trying to download the mobile app from the Play Store, but I’m getting the following error: “This Item Isn’t Available in Your Country”. How do I fix this? How do I get the latest version of the app? Daily Check-inWhat is the Daily Check-in? How do I compete in the Daily Check-in? What do I do if I miss a day? Check in- How do I redeem a VIP ticket? Awoof MoniWhat is Awoof Moni? How do I send Awoof Moni? How do I receive Awoof Moni? Who can I send my Awoof Moni to receive rewards? What rewards do I receive for sending Awoof Moni to new and old customers? Is there a limit to the number of Awoof Moni I can share in a week? Why does the Awoof Moni just have 3 limits per week/ Why there must be a limit to how many Awoof Moni one can redeem in a week? What do I do with the money I earned from Awoof money? Why would a new referral receive N90 instead of N100 using Awoof Moni link? What if the other party did not claim the Awoof Moni I shared with them before it expires? What other benefits do I have for sharing Awoof Moni to my friends? Group BuyingWhat is Group Buying? How do I join a group? How do I create a group? Gemstone MissionWhat is the gemstone mission? How do I earn gemstones? How do I use my gemstones? How do I collect earned gemstones? PalmpointsWhat are PalmPoints? How much is a PalmPoint worth? How do I use PalmPoints? How do I earn PalmPoints?